Shipping
Most orders ship within 48 hours.
During busy holiday seasons -- December and February -- there may be a few additional days before shipping.
If you need your order delivered by a certain date, please let us know when you place the order.
We ship from Salem, Oregon and orders delivered to the east coast
can
take up to a week after shipping when choosing Economy or Free Shipping.
You will be notified of any out of stock items before your order ships
and will have the opportunity to select a replacement item if you wish.
We'll notify you by email of any delays with your order.
Shipping discounts are limited to delivery addresses within the U.S.
Once an order has shipped, it cannot be cancelled.
If it is returned, original shipping charges cannot be refunded.
Customer is responsible for providing the correct shipping address.
Original shipping cost will be deducted from refunds on all returned shipments,
including those receiving free shipping.
Returns of unclaimed items may incur a 20% restocking fee.
Orders that require reshipping due to an incorrect address will incur additional shipping fees.
Garuda International cannot be held responsible for delays caused by FedEx, UPS, USPS, incorrect address, customs, or weather.
About Shipping Methods:
Free Shipping for Gift Baskets and Gift Boxes and Garuda Economy Shipping is our choice of the most economical method,
which may include FedEx Ground, UPS, USPS, and Parcel Select, and is for shipping to addresses within U.S. only.
Other items added to the order may incur shipping charges.
USPS Priority Mail usually delivers in 2 - 3 days (after shipping), but offers no guarantees.
Express Mail orders received by 2 PM Pacific time ship the next business day.
Express Mail delivers the next day (after shipping), Sundays & Holidays excluded, in most major cities. Outlying areas may be delivered on the second day. USPS may suspend delivery guarantees during December. Express Mail includes free insurance and requires a signature at delivery. Please notify us if you wish to waive the Express Mail signature requirement.
If you require Express Mail Sunday or Holiday delivery, or other shipping options, please let us know.
We recommend Signature Delivery if no one will be available to receive the package as we are unable to assume responsibility for package loss after delivery. This requires a signature at delivery so the package cannot be left at the door and is available during checkout. At our discretion, we may add Signature Delivery for orders over $40.
Hot Weather Shipping -- 70 degrees or more: For perishable items such as chocolate and vegan cheese we recommend the addition of a Cold Pack and Express Shipping to an address where the package can be received. The Cold Pack is effective only with Express Shipping for next day delivery. If you add a Cold Pack and select Economy Shipping, the Cold Pack will still only last for 24 hours, (because it is, after all, just a Cold Pack and not a Magic Pack). We will do everything we can to make sure your package arrives in good condition, but please be advised we cannot assume responsibility for perishable items shipped in hot weather.